Payment Policy

Last Updated:

1. Policy Overview

This Payment Policy outlines the terms, accepted methods, and security standards governing payments for products and services from Grella Boutique (we, us, our) via www.grellaboutique.com.

By placing an order, you agree to comply with our payment terms, which are designed to ensure transparency, compliance with Australian laws, and protection for both customers and Grella Boutique.

2. Payment Methods

2.1 Accepted Methods

We accept the following secure payment methods for purchases made on our website:

Credit & Debit Cards: Visa, MasterCard, American Express, Maestro
Digital Wallets: Apple Pay, Google Pay, Shop Pay
Other Payment Options: Additional third-party providers may be added from time to time. If so, they will be clearly displayed during checkout.

2.2 Non-Accepted Methods

We do not accept cash, checks, money orders, or bank transfers for online orders.

3. Currency

3.1 Currency of Transactions

All prices, invoices, and transactions are processed in Australian Dollars (AUD), unless otherwise stated.

3.2 Taxes and Fees

Prices are inclusive of applicable Australian GST as required by law.

3.3 Foreign Exchange & International Charges

If paying from outside Australia, you are responsible for any foreign exchange fees or charges levied by your payment provider.

4. Payment Terms

4.1 Full Payment Required

Payment in full is required at checkout unless explicitly stated otherwise during the checkout process.

4.2 Order Confirmation

Orders will only be processed once payment has been successfully authorized and confirmed.

4.3 Failed Payments

If a payment fails, the order will not be shipped. Customers will be notified and may reattempt payment using a valid method.

5. Payment Security

5.1 Security Standards & Encryption

Payment security is a core priority. All payment information is processed using secure, PCI DSS-compliant third-party gateways that use SSL (Secure Socket Layer) encryption and industry best practices.

5.2 Card Data Storage

Grella Boutique does not store full credit or debit card numbers on our servers.

5.3 Fraud Prevention Measures

We reserve the right to refuse, cancel, or request additional information for any order if fraud, unauthorised activity, or payment irregularities are suspected.

6. Recovery Procedures

6.1 Procedure for Payment Disputes

If a payment dispute arises or an amount remains unpaid (where deferred payment is permitted), Grella Boutique reserves the right to:

Charge reasonable late fees or interest on overdue amounts as permitted by law.
Suspend, delay, or cancel pending orders until outstanding balances are cleared.
Engage a licensed debt collection agency to recover unpaid amounts. Customers may be held responsible for any associated collection costs, to the maximum extent permitted by law.

6.2 All refunds, chargebacks, or payment reversals are governed by our Refund & Return Policy (available at www.grellaboutique.com/policies/refund-policy) and relevant Australian Consumer Law provisions.

7. Changes to This Policy

7.1 Policy Changes & Communication

We may update or amend this Payment Policy at any time.
Changes take effect immediately upon publication on www.grellaboutique.com.
We encourage you to review this Policy periodically to remain informed.

7.2 Acceptance of Updated Terms

Continued use of our website following any changes constitutes acceptance of those changes.

8. Contact Us

If you have any questions or concerns about payment processes, check out our FAQs, or please contact us:

Company Name: Grella Boutique
Address: 126 Phillip Street, Sydney, NSW 2000, Australia
Email: info@grellaboutique.com
Phone: +61361554449 (customer service phone number)
Company Number: 90737105 (registered with the Dutch Chamber of Commerce
VAT-Number: NL004837920B56

Opening Hours:
Monday to Friday: 8:00am – 5:00pm AEST/AEDT
Saturday: 12:00pm – 5:00pm AEST/AEDT
Sunday: Closed

(GMT+10:00) Australian Eastern Standard Time (Sydney)
We usually respond to all enquiries within 24 hours on business days.