Frequently Asked Questions
How long do I have to return a product?
You can return any product within 30 days of receipt without giving any reason, provided it is new, unused, and in its original packaging.
How do I request a return?
Contact us at info@grellaboutique.com with your order number and, if you wish, the reason for the return. We will review your request and send you detailed return instructions.
Who pays for return shipping?
Defective, damaged, incorrect, or misdescribed products: We will provide a prepaid return label. Change of mind or wrong purchase: You are responsible for the return shipping costs.
Can I exchange an item?
Yes, exchanges are possible within 30 days of receipt for new, unused products in original packaging. Return shipping is at your expense unless the item is defective, damaged, or incorrect.
How long does it take to process a refund?
Once your return arrives at our warehouse, we will process your refund within 7 business days using the original payment method.
Are there products I cannot return?
Yes. We do not accept returns for:
- Custom or personalised products.
- Hygiene items (e.g., socks, underwear) unless unopened and unused.
What are your shipping times and costs?
We offer free standard shipping within Australia. Orders are processed in 1–3 business days and delivered in 5–7 business days, for an estimated total of 6–10 business days.
How can I track my order?
Once shipped, you will receive an email with your carrier name, tracking number, and a link to our Track My Order portal.
What payment methods do you accept?
We accept Visa, MasterCard, American Express, Apple Pay, Google Pay, Maestro, and Shop Pay. All transactions are processed in Australian Dollars (AUD).
How can I contact Grella Boutique?
Contact Information
Check out our FAQ or contact our customer service team using the information below:
Company Name: Grella Boutique
Address: De Nieuwe Erven 3, 5431NV, Cuijk, Netherlands
Email: info@grellaboutique.com
Phone:+61361554449 (customer service phone number)
Contact Us Form: Click here to send us a message